Matthew Cornell's Resume

Work Experience:

1. 8/2007 - Present - United Health Care - Buffalo, NY
   Claims Analyst/Macro Express Champion/Data Analyst
   • Process medical insurance claims according to current medical guidelines.
   • Develop and maintain Macros to assist in claims processing
   • Run Reports and format reports appropriately for management
2. 12/2005 – 8/2007 - United Health Care - Buffalo, NY
   Customer Service Representative
   • Demonstrate knowledge and provide world class customer service to customers.
   • Provide inbound and outbound call coverage to ensure customer has ready access to medical insurance information.
   • Provide consistent and timely follow-up to customer inquiries regarding billing and medical information.
   • Stay abreast of current changes in insurance and website.
3. 10/2001 – 10/2005 - Adelphia Cable - Buffalo, NY
   Customer Service/Sales Representative
   • Demonstrate knowledge and provide world class customer service to customers.
   • Provide inbound and outbound call coverage to ensure customer has ready access to ordering Cable and High Speed Internet Services.
   • Successfully negotiate Cable Modem service installation and Cable sales.
   • Provide consistent and timely follow-up to customer inquiries regarding billing and technical information regarding cable and cable modem service.
   • Stay abreast of current and competitive technologies.
   • Troubleshooting using my vast knowledge of electronics and cable industry to help customers use cable, TV, VCR, DVD, and surround sound systems more efficiently.
4. 04/2001 – 09/2001 - M and T Bank - Cheektowaga, NY
   Senior Telephone Customer Service Representative/ Web Banking Specialist
   • Provide inbound call coverage to ensure customer has ready access to web banking and PC home banking products.
   • Provide consistent and timely follow-up to customer inquiries regarding web and banking products.
   • Coordinate with other M and T personal to provide superior customer service.
   • Stay abreast of current and competitive technologies.
   • Computer systems used: Netscape Navigator, Internet Explorer, Microsoft Money, Quicken and Quickbooks,
5. 06/1999 – 03/2001 - Telespectrum/Verizon High Speed - Cheektowaga, NY
   Verizon Sales Consultant
   • Provide inbound and outbound call coverage to ensure customer has ready access to ordering DSL and Internet Service Provider (ISP) services.
   • Successfully negotiate DSL service installation and modem sales.
   • Provide consistent and timely follow-up to customer inquiries.
   • Coordinate with other High-Speed Solutions teams to provide superior customer service.
   • Stay abreast of current and competitive technologies.
   • To provide superior customer service through special projects.
   • Computer systems used: Windows NT, Legacy (BOSS, ICRIS, SOP), Netscape Navigator, Internet Explorer, Lotus Notes, Microsoft Office.
6. 11/1998 – 06/1999 - Client Logic/Juno - Buffalo, NY
   Technical Support Level I
   • Provide inbound and outbound call coverage to ensure customer has ready access to technical support.
   • Provide consistent and timely technical support and customer service to customers.
   • Coordinate with other Juno teams to provide superior customer service.
   • Stay abreast of current and competitive technologies.
   • Computer systems used: Windows 9x, Windows NT, Juno Software, Internet Explorer, and Netscape Navigator.

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EDUCATION:

1. 07/2007 - Present - University of Phoenix Online
   Software Engineering
2. 02/1998 – 12/2000 - Erie Community College - Buffalo, NY
   Associates in Applied Science (AAS)/Computer Information Systems
   • Computer Classes taken: Microsoft Office, BASIC, COBOL/400, RPG/400, AS/400, Novel NetWare 5.0, Management Information Systems, and Windows 95.
3. 09/1996 – 11/1997 - DeVry Institute of Technology - Columbus, OH
   Computer Information Systems
   • Computer Classes taken: Microsoft Office, Microfocus COBOL, Windows 95

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OTHER SKILLS:

• Knowledge in Multiple operating systems: Windows 3.xx, Windows 9x, Windows NT and Windows XP.
• Knowledge in installing hardware and software.
• Knowledge in networking using Windows NT and Novell NetWare.
• Excellent verbal and written communication skills.
• Knowledge in banking products and financial software.
• Knowledge in High Speed Telecommunications including DSL and Cable Modem.
• Knowledge in Internet Browsers including Internet Explorer and Netscape Navigator.

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